Nyne Hotels - the Muse, Bentota

The Muse Hotel offers clean, spacious rooms with private balconies, a prime beach location, and delicious breakfast. Guests appreciate the attentive staff and warm, welcoming service.

Upon arriving at the Muse we were really impressed; beautiful hotel in a picturesque spot. The train that passed the hotel was not in the slightest off putting and our children loved it. The hotel staff were very friendly, especially Mike who was very accommodating. That said, we stayed in the interconnecting rooms behind the pool. The rooms were very spacious and appealing to the eye however throughout our stay there was an awful smell of drains and sewage. We also had a few issues with power cuts and when the air conditioning was switched on we could smell smoke and rubbish, which I assume came from staff smoking near the aircon units and bin rubbish presumably. The staff were quick to burn cinnamon to help with the smell and offered us another room however we (2 adults, 3 children) had picked up a sickness bug during our stay and we needed rest. Also with 3 children we required interconnecting rooms only which wouldn’t have been possible if we moved. The smell continued for the duration and we asked the staff daily to burn the cinnamon to help. We paid £2555 for 6 nights and sadly felt that the price did not reflect our stay. Our feedback was presented however our thoughts were dismissed and suggested it could have been dirty nappies.

An oasis of calm relaxation amid the hustle and bustle of Bentota. Service is 2nd to none. The food is excellent, served on our room terrace or in the covered open air restaurant by the pool. Private beach with plenty of sun loungers. Access to their sister property next door with a perfect pool. The staff are the stars.